Scan and Deliver, ILL, and PASCAL Delivers Service Update

June 23, 2020 Update: A system error caused our old library services system to send out email notices to library users with books borrowed through PASCAL Delivers indicating that the books are due back on June 30. Please disregard this message.

Due to library closures thanks to COVID-19 and our state-wide library shared services platform migration, all PASCAL Delivers books are due back on August 30, 2020.

If you have any questions, please feel free to reach out to the Resource Sharing team at

Thanks to everyone for working with us while we all get to know our new library search and discovery platform and fix the bugs that pop up. During this time (and while we are still negotiating changes necessitated by COVID-19), the Resource Sharing Office is still working to get you the material you need not held at Clemson Libraries. Here are some updates on how to access these services.

Scan & Deliver: We are still scanning articles and book chapters owned in print located here at Clemson Libraries, but we are asking that everyone log in to their ILLiad account ( to make these request until we can set up the service in the new catalog.

Interlibrary Loan: We are now able to mail items requested through Interlibrary Loan (along with items located here at Clemson Libraries) to library patrons. We are closely monitoring which libraries around the world are actually lending books and the number is somewhat low. As of today, the number is 377 libraries out of 1621 total reporting their status. Of the 377, many are public libraries and small colleges and not the major research collections we typically borrow from. That said, many of the large research libraries are still lending electronic articles and book chapters, so we’re not having issues getting things of these. Please continue to put in Interlibrary Loan requests through your ILLiad account ( and we will continue on our end to keep checking for available lending libraries. If there’s a hardcopy text that you need that we cannot borrow from another library, we will always work with your library liaison ( to purchase something.

PASCAL Delivers: We hope to restart this service in late July. Due to library closures in March thanks to COVID-19, we were unable to get many of the books we had lent back to close out the circulation records before we moved to the new system. As a result, we have some manual clean-up in this new system to do as well as system-wide testing with other schools around the state. These hurdles aren’t just local to Clemson; they are statewide and affect all 52 institutions in the system. We are hopeful that PASCAL Delivers will be back up sooner than the end of July but that also depends on other libraries reopening and able to lend things.

If you need any assistance making these requests, please do not hesitate to email